22nd - 23rd August, 2017

Rio de Janeiro

Main Topics

  • Optimizing Customer Experience Management to Generate New Revenues
  • Transforming Traditional Companies in Digital Ones: Benchmarkings from Other Verticals
  • Churn Reduction – Enhancing Satisfaction by Improving Subscribers’ Quality of Experience
  • Analysing How Network Monitoring and Performance Improvements Impact the Customer
  • ANATEL and the Network Quality Regulation